BW-VIEW – Smarter Service including Live-Call & Document-Management

BW-VIEW CALL

• Live stream mixed reality video conferencing session for the reliable troubleshooting of service cases.
• Virtual markers inserted into the live video display optimize the support.
• BW technician sees and hears in office what you see and hear at your machine with immediate feedback, resulting to shorter repair times and less downtime.
• A secure and encrypted direct connection during the BW-view service is safe with no recording.
• The technician can use both hands to work in parallel to the live video conference while guided by the BW service experts.
• Live mediation for problem resolutions minimizes language barriers. It eliminates misunderstandings with fewer repeated inquiries.
• Even more complex tasks are completed by the customer within a BW-VIEW session and without BW field service ever being on site.

BW-VIEW DOCUMENTS

• A QR code identifies the machine and displays the appropriate documents.
• Important documents such as data sheets, drawings, assembly instructions or videos can be opened with the integrated app as virtual objects.
• Selectable and scalable virtual objects can be freely arranged in space by gestures or set to automatically follow the gaze.
• A canned Help Library with knowledgebased troubleshooting instructions – straightforward, on the spot quickly accessible are saving time in problem solving.
• An authorization structure regulates the access rights of different users.